Frequently Asked Questions
Everything you need to know about your Truly Beauty favorites.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can follow its journey to your doorstep.
Are Truly Beauty products cruelty-free and vegan?
Yes! We are proud to be 100% cruelty-free and vegan. We never test on animals, and our formulas are crafted without any animal-derived ingredients.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, you can return your products within 30 days of purchase for a refund or store credit, minus shipping costs.
Do you offer international shipping?
We certainly do! Truly Beauty ships to most countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.
How should I store my whipped body butters?
To maintain the perfect texture, we recommend storing your products in a cool, dry place away from direct sunlight. If your butter melts in transit, simply pop it in the fridge for 15 minutes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.